Privacy Policy

This Privacy Policy explains how PifPaf Shop collects, uses, stores, shares, and protects personal information when you visit pifpafshop.com, place an order, contact us, or interact with our online store.

Please read this Privacy Policy together with our Terms of Service and Cookie Policy.

1. Binding Agreement

By using the Site, you agree to the collection and use of information as described in this Privacy Policy.

This Privacy Policy applies to the website available at https://pifpafshop.com and to personal information processed in connection with our online store, customer support, orders, and related services.

“Company,” “we,” “us,” or “our” means PifPaf Shop, operated by POHONCHUK LLC, a limited liability company registered in the State of Texas, USA, with company mailing address at: 2401 Fountain View Dr STE 464, PMB 2636, Houston, TX 77057, United States.

All definitions used in this Privacy Policy have the same meaning as defined in our Terms of Service, unless otherwise stated.

2. Data Processing Roles

For the personal information we collect and use directly, POHONCHUK LLC acts as the business or controller responsible for deciding how and why that information is processed.

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell products online, process orders, support checkout functionality, manage customer accounts where available, and operate core store features.

Some information you provide during your interaction with the Site may be collected or processed through Shopify, payment providers, shipping services, analytics tools, customer support tools, or other service providers used to operate the store.

You can learn more about Shopify’s privacy practices in Shopify’s Privacy Policy.

3. Personal Information We Collect

We may collect personal information that you provide directly to us, personal information collected automatically when you use the Site, and information processed through Shopify or other service providers.

Information you provide to us

When you place an order, contact us, create an account, request support, subscribe to updates, or otherwise interact with the Site, we may collect information such as:

• name;
• email address;
• shipping address;
• billing address;
• phone number where provided;
• order details;
• payment-related information processed through payment providers;
• messages, support requests, reviews, photos, or other content you submit to us.

Information collected automatically

When you visit or use the Site, we and our service providers may automatically collect certain information, including:

• IP address and approximate location information;
• device type, browser type, operating system, and technical identifiers;
• pages visited, time spent on the Site, clicks, referring pages, and browsing behavior;
• cart activity, checkout activity, and store interaction data;
• cookies and similar technologies, as described in our Cookie Policy.

Information from service providers

We may receive information from Shopify, payment processors, shipping providers, analytics tools, fraud prevention tools, advertising platforms, and customer support services where necessary to operate the Site, process orders, prevent fraud, improve our services, and communicate with customers.

4. How We Use Personal Information

We use personal information for the following purposes:

• to operate, maintain, and improve the Site;
• to process orders, payments, shipping, returns, refunds, and customer service requests;
• to communicate with you about your order, delivery, account, support request, or product inquiry;
• to provide customer support and respond to questions;
• to detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity;
• to understand how visitors use the Site and improve website performance;
• to personalize your experience where applicable;
• to send marketing emails or promotional messages only where permitted by law and where you have not opted out;
• to comply with legal, tax, accounting, regulatory, and business obligations;
• to establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where privacy laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Contract performance — to process and fulfill your order, provide customer support, and deliver products or services you request.
• Consent — where you agree to receive marketing communications, accept certain cookies, or voluntarily provide information for a specific purpose.
• Legitimate interests — to operate the Site, improve our services, prevent fraud, analyze store performance, and protect our rights, provided these interests are not overridden by your rights.
• Legal obligations — to comply with tax, accounting, consumer protection, customs, regulatory, or lawful government requests.

6. Cookies and Similar Technologies

We use cookies and similar technologies to help the Site function properly, remember preferences, support cart and checkout features, understand website performance, prevent fraud, and support analytics or marketing tools where applicable.

More information about cookies, cookie categories, third-party cookies, and cookie management is available in our Cookie Policy.

7. Marketing Communications

If you subscribe to marketing emails or promotional communications, we may use your contact information to send updates, offers, product information, or other marketing messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@pifpafshop.com.

We do not include an SMS marketing program in this Privacy Policy unless a separate SMS program is made available and you expressly opt in to it.

8. When We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our business and provide services to you. These providers may include:

• Shopify and related e-commerce services;
• payment processors and fraud prevention providers;
• shipping carriers, fulfillment partners, customs brokers, and delivery services;
• email, customer support, and communication tools;
• analytics and advertising platforms where applicable;
• IT, security, hosting, and technical service providers;
• professional advisors, accountants, legal advisors, or tax service providers where needed.

We may also disclose personal information if required by law, regulation, legal process, tax authority, customs authority, government request, or to protect our rights, property, customers, business, or the security of the Site.

We do not sell personal information in the ordinary meaning of selling customer lists for money. Some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information. Where required, you may have rights to opt out of such activities.

9. International Transfers

PifPaf Shop serves customers in the United States and selected international destinations. Your personal information may be processed in countries other than the country where you live, including the United States and other locations where Shopify, payment providers, shipping providers, or other service providers operate.

When personal information is transferred internationally, we rely on appropriate legal, contractual, technical, and organizational measures where required by applicable law.

10. How We Protect Personal Information

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our Site uses HTTPS encryption to help protect data transmitted between your browser and the Site. Payment information is processed through secure third-party payment providers and is not stored directly by us in full payment card form.

No method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax and accounting obligations, fraud prevention, dispute resolution, and business recordkeeping.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and whether the information is needed to resolve disputes or enforce our agreements.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• the right to know what personal information we collect and how we use it;
• the right to access personal information we hold about you;
• the right to correct inaccurate or incomplete information;
• the right to request deletion of personal information, subject to legal exceptions;
• the right to object to or restrict certain processing activities;
• the right to withdraw consent where processing is based on consent;
• the right to opt out of certain marketing communications;
• the right to opt out of certain advertising or data-sharing activities where applicable.

To exercise your privacy rights, please contact us at support@pifpafshop.com or through our Contact page.

We may need to verify your identity before responding to certain privacy requests. We will respond to requests within the timeframe required by applicable law.

13. GDPR and International Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar privacy rights, you may have additional rights under applicable data protection laws.

These rights may include access, rectification, erasure, restriction, objection, data portability, withdrawal of consent, and the right to lodge a complaint with a data protection authority.

We will handle privacy requests in accordance with applicable law and the nature of our relationship with you as an online store customer or site visitor.

14. U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws. These rights may include the right to access, correct, delete, or obtain a copy of certain personal information, and the right to opt out of certain processing activities.

We do not discriminate against customers for exercising privacy rights. If a specific state privacy law applies to your request, we will process your request according to that law.

15. Children’s Privacy

The Site is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

16. Third-Party Links

The Site may contain links to external websites or third-party services. We are not responsible for the privacy practices, content, security, or policies of third-party websites that we do not control.

Please review the privacy policies of any third-party websites or services you choose to use.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, Shopify functionality, third-party services, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last updated” date. Your continued use of the Site after updates are posted means that you acknowledge the updated Privacy Policy.