Return & Refund Policy

At Pifpafshop, we offer both standard (non-custom) products and custom-made items. Please review this policy carefully before placing an order.

Return Window

We accept returns for eligible items within 30 days of delivery.

Standard (Non-Custom) Products

Standard (non-custom) products are eligible for return under the following conditions:

  • The return request is submitted within 30 days of delivery
  • The item is unused, unwashed, and in its original condition
  • The item is not marked as final sale

Return shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

There are no restocking fees.

Custom (Made-to-Order) Products

Custom products are items made specifically to a customer’s request, including personalized designs or custom artwork.

Custom products are final sale and cannot be returned or exchanged, unless the item arrives damaged, defective, or incorrect due to our error.

Please review all product details carefully before placing a custom order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us so we can resolve the issue.

How to report an issue:

  • Contact us at support@pifpafshop.com within 7 days of delivery
  • Include:
    Your order number
    Clear photos showing the issue
    A brief description of the problem

If the issue is confirmed, we will offer a replacement or a refund.

How to Request a Return

You can request a return in either of the following ways:

Option 1: Through Your Customer Account

  1. Click START A RETURN Sign in to your account using the email address used for the order
  2. Enter the 6-digit verification code sent to your email
  3. Select the order and click “Request return”
  4. Choose the items, select a return reason, and submit the request
 START A RETURN

Option 2: By Email

If you prefer, you may contact us directly at support@pifpafshop.com with your order number and request details.

Once your return request is reviewed and approved, you will receive further instructions.

Exchanges

We do not offer direct exchanges.
If you need a different item, size, or design, please place a new order.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products (unless defective or incorrect)
  • Items marked as final sale

Contact

If you have any questions about returns or refunds, please contact us:

Email: support@pifpafshop.com

Frequently asked questions

Can I return my order?

Yes — standard (non-custom) items can be returned within 30 days of delivery.
Are custom or personalized items returnable?

No. Custom and personalized items are final sale and cannot be returned or exchanged.

If a custom item arrives damaged, defective, or incorrect due to our error, we will offer a replacement or refund.
Who pays for return shipping?

For standard returns, the customer is responsible for return shipping costs.

If your item is damaged, defective, or incorrect, we’ll cover the return or offer a replacement.
How long does it take to process a refund?

Once your return is received and approved:

  • Refunds are issued to the original payment method
  • Processing time: up to 7 business days
Do you charge a restocking fee?

No. We do not charge restocking fees.
Do you offer exchanges?

No, we do not offer direct exchanges.

If you need a different item, size, or design, please place a new order.
What if my item arrives damaged or defective?

Please contact us within 7 days of delivery at support@pifpafshop.com and include:

  • Order number
  • Clear photos of the issue
  • A short description

We’ll resolve it as quickly as possible.
Still need help?

If you have any questions about returns, refunds, or your order, contact us at support@pifpafshop.com — we’re happy to help.